Privacy Policy

WellPet Veterinary Services
Last updated:17.12.2025

WellPet Veterinary Services (“WellPet”, “we”, “our”, “us”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.wellpet.com.au or engaging our services, you consent to the collection and handling of your personal information as described in this policy.

1. What Information We Collect

We may collect personal information including, but not limited to:

a) Personal Information

Your name
Email address
Phone number
Postal address
Payment or billing details
Any information you provide when contacting us or booking an appointment

b) Pet-Related Information

Pet name, breed, age, and medical history
Treatment records, prescriptions, and vaccination details

c) Website Usage Information

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and analytics data

2. How We Collect Information

We collect personal information when you:

Book an appointment or contact us
Complete forms on our website
Communicate with us via phone, email, or online enquiries
Use our website (via cookies and analytics tools)

Where possible, we collect information directly from you.

3. Why We Collect and Use Your Information

We collect and use personal information to:

Provide veterinary services and care for your pet
Communicate with you about appointments, treatments, and follow-ups
Process payments and manage billing
Improve our services and website
Meet legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information:

To veterinary specialists, laboratories, or referral clinics where required for your pet’s care
To service providers who assist us with IT, payment processing, or administration
Where required or authorised by law

We do not sell or rent your personal information to third parties.

5. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically or in hard copy, and access is restricted to authorised personnel only.

6. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information by contacting us using the details below.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and website performance.
You can disable cookies via your browser settings, though some website features may not function correctly.

8. Overseas Disclosure

We generally do not disclose personal information overseas.
If we do, we will take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website, and the updated version will take effect immediately upon posting.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:

WellPet Veterinary Services
Website: www.wellpet.com.au
Email: [insert contact email]
Phone: [insert phone number]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.